Frequently Asked Questions

Have questions about TANG app? Read the
below to learn more!
Do I need a bank account to send money?
Yes, TANG app currently requires users to send money through their bank accounts.
Do I need a bank account to receive money?
Yes, users in the Philippines must have a bank account in order to receive money on TANG app. Sign up for our email list and get notified when we release new payment options in the future!
If I live in the Philippines, can I send money to others?
Not yet! Right now, money transfers are limited to U.S. users sending money to the Philippines. Sign up for our email list and get notified when we expand money transfer options in the future!
What is your fee for sending money from the U.S. to the Philippines?
We charge a 3% fee per transaction no matter if you’re sending $20 or $200. And that’s it! No hidden fees.
What should I do if I forgot my PIN?
You may reset your PIN by emailing us at support@tangapp.org using the email associated with your TANG app account.
How do I cancel a transaction?
Please note that you may only cancel your transaction on the app if the money has not been sent to your recipient yet. To cancel a transaction, follow these simple steps:
1. Click on the transaction you’d like to cancel under Recent Activity.
2. Scroll down and click on the “Cancel transaction” button, and then select “Yes, cancel my transaction”
Why couldn’t I cancel my transaction?
If you do not see the “cancel transaction” button on the screen or if you see an error message, it means that your money has already been sent, and we are unable to cancel your transaction.

Still have questions or need help?

Contact us through our support page